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Norwegian cruise line enhances excursions with Brenock Technology and Shoretime

20 February 2024

Brenock Technology and Shoretime, in collaboration with Norwegian Cruise Line Holdings (NCLH), announce a groundbreaking partnership to revolutionize cruise excursion management. NCLH will implement Shoretime’s innovative platform to streamline operations, automate processes, and enhance guest experiences. This strategic alliance signifies a significant advancement in the cruise industry’s approach to shore excursions.

About us

We are a leading software company, offering optimised operational systems that enhance and manage all business activity.

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OUR BUSINESS SOLUTIONS

Shoretime

Activitar

An end-to-end shore excursion management and ticketing system for the cruise industry.

*Deployment commencing soon

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Africa’s leading adventure and attraction management platform. This innovative system is globally recognised as one of the best connectivity applications for attractions as well as tours and activities.

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BUSINESS APPROACH

THE TACTIVION MINDSET

Enterprise software strives to optimize, consolidate and facilitate business processes. We value an ongoing, interactive and participative relationship with our clients and therefore we deploy our cloud-based systems through a Software as a Service (SaaS) business model.

A COLLABORATIVE APPROACH

We build systems for a SaaS delivery model which:

optimise internal operations,
enhance how teams function within a unique environment, and
facilitate their collaboration with industry partners.

As a B2B software business, we are people-driven and detail-orientated. Our core aim is to create applications that successfully address your exact business needs through reliable, automated systems.

SPECIFICATION

We ask about your requirements, analyse your objectives, and apply our understanding to our outputs. This collaborative approach allows us to ensure that we’re creating user-friendly systems that fully address your day-to-day needs.

BUILD

For our team, success lies in the fine details. We understand that when processes are accurately systemised, the execution of many small tasks becomes easier and the overall workload is significantly lighter. We design software from a people-minded perspective, to optimise the workflow. This comprehensive approach allows us to reflect all your needs in our design.

INTEGRATION

Our applications provide interfaces and functionality to all stakeholders of a given sector. System integration processes are harnessed to ensure synergy in the business environment. Integrated data flows ensure effective coordination among internal members of your organisation and partners in third party organisations, eliminating any functional duplications.

SUPPORT

We continuously improve our outputs, to have the greatest possible impact. The delivery of our software includes ongoing engagement, as our team supports the businesses who use our systems. We always listen, analyse and process to discern when it is needed to build additional software. In this way, our customers become long term partners and friends with whom we continue to work.

METHODOLOGY

The Tactivion method

We follow a comprehensive three-part method to ensure that we identify needs and deliver tailored systems that serve them.

THE SPECIFICATION
PHASE

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THE SPECIFICATION PHASE

Identifying, clarifying and understanding respective tasks
Identify requirements by collaborating with multiple candidate users within a sector
Create a detailed user-requirements model with candidate users from the sector
Design the platform specification based on user actions and application screens
Review the specification with the customer candidates
Update the specification based on candidate feedback
Develop interactive application wireframes of application screens
Collect feedback to be presented on application wireframes
Update the wireframes and specification

THE BUILD
PHASE

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THE BUILD PHASE

Planning, creating and revising facets of the system
Plan the project scope into one-month sprints
Review the features with the candidate users upon completion of each sprint
Update the software according to the candidate feedback
Conduct a thorough system review with the candidates upon completion of all sprints
Update aspects of the product according to candidate feedback
Conduct User Acceptance Testing (UAT) to identify and fix any bugs
Begin deployment and user training

THE INTEGRATION
PHASE

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THE INTEGRATION PHASE

Identify and facilitate integration among systems within the user’s business
Work with customers to identify systems for integration
Prepare APIs and/or interfaces to external APIs
Scope the integration and plan all integration sprints
Commence integration
Test data flows between systems
Deploy the integration

THE SUPPORT
PHASE

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THE SUPPORT PHASE

Introduce the customer to the ongoing service process
Receive and evaluate customer-support requests
Offer support in the form of written advice, voice calls, and video calls
Review all requests submitted to the product team
Expedite bug reports for resolution
Revert to the customer with detailed updates
Apply feature requests and resolve any outstanding bugs
Receive and evaluate customer feedback
Solicit customer service reviews

CAREERS AT TACTIVION

If you’re a qualified software engineer, with a keen eye for detail and a passion for business solutions, we’d like to discuss potential career opportunities.

DISCOVER DEVELOPMENT ROLES

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